Sevenfold has a unique and flexible return policy to help you have the best experience possible. If there is ever any concern or issue, please reach out to us at your earliest convenience.
Our goal is to ensure customer satisfaction.
Please see our below guidelines when purchasing or considering a return.
Sevenfold has adopted a 30-Day Money Back Guarantee*.
This applies to buyer’s remorse or other extenuating circumstances where the product cannot be replaced.
Due to the nature of our catalog, we limit the products that come back to our office. If you wish to return your product, we ask that you see the below requirements for Physical Returns.
Rest assured, Sevenfold will never resell goods that have been used, washed, or otherwise damaged/compromised.
Refunds for the 30-Day Money Back Guarantee will be processed once the return has been received, or as soon as a Sevenfold team member has approved the request.
At Sevenfold, we understand that sometimes things just happen. We ask that any time you have a concern about your product/order, you reach out to our Customer Care team.
When your return is outside of 30 days, we may be able to offer other methods for your return such as, full/partial refund, replacement, or store-credit, depending on the reason for return, product status/quality, and time since purchase.
We will handle all returns on a case-by-case basis in order to best serve you.
Sevenfold will accept physical returns if:
– The product has not be used or washed
– The product is still in it’s original packaging
Sevenfold will not accept physical returns if:
– It is outside of the 30-Day window
– The product does not meet the above requirements, unless otherwise approved by a team member
For any products that are used, washed, or otherwise compromised, we ask that you either donate to a local shelter / resale store, or dispose of in an ethical way after speaking with our team regarding your concerns.
Our goal is to give you the best quality customer service there is. With that said, we understand that sometimes we might get your order wrong or there might be another issue with your order.
Sevenfold will process each return / replacement request on a case-by-case basis.
If you received the wrong item in your order, or the item is defective, we will work on a speedy replacement for you.
If you are otherwise dissatisfied and do not want a replacement, please see the above guidelines for our 30-Day Money Back Guarantee and Other Returns to see how you might qualify.
As always, if you have any questions, please contact us right away!
Please note: All returns are at Sevenfold’s discretion and will be handled on a case-by-case basis. Our 30-Day Money Back Guarantee will be valid for 30 days after your order is received. Refunds will be processed once the physical return is received, or as soon as a Sevenfold team member approves the request. Refunds may be processed via the original payment method or store credit, depending on Sevenfold’s policies.